Legal Communications as Client Service

Communications Issues

Oral and Aural

• Giving Staff Instructions Effectively
• Why Bother Listening
• Are You Listening? Common Mistakes
• Listening Skills Are Crucial
• Communicating Across the Cultural Divide: Male and Female Communications Styles
• 10 Tips for Communication Across Cultures (Diversity Issue)

Writing

• What is really wrong with legal language?
• Think, Simplify, Organize
• The Nitty Gritty
• Readable Writing
• Framing Your Message
• Basic Rules of Design -- to enhance your message

Special Formats and Types of Writing

• A Crash Course in Plain Language Legal Drafting
• Organization of Legal Memorandum
• Plain Language Legal Writing... partially syndicated at CBA Practice Link
• Workshop Notes on Persuasive Legal Writing
• Modern Formats for Legal Memorandum and Opinions

Plain Language in Legal Communications

• Plain Language Benefits the Law Firm
• Six Client Shibboleths About Plain Language Drafting

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Visit PRIVITY An archive of news, resources, and opinions on achieving balance in the legal life   Or EFFORTLESSLY PERFECT An archive of news on women's challenges in the legal profession

Contact Cheryl Stephens email@CherylStephens.com